Shipping policy

Last Updated: September 6, 2026

GFL Outdoors products are made to order and are produced and shipped after you place your order. Some products are produced and fulfilled on our behalf by third-party print-on-demand fulfillment partners, including Printful.

ORDER FULFILLMENT

Most made-to-order products are typically produced and prepared for shipment within 2-5 business days. This is an estimate, not a guaranteed production deadline. Fulfillment can take longer because of order volume, product availability, quality-control reprints, holidays, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

Business days generally exclude weekends and major holidays.

ESTIMATED SHIPPING TIME

Shipping time begins after production is complete. Delivery speed depends on the product, destination, fulfillment location, and shipping method available for the order.

For U.S. orders, shipping after fulfillment is generally expected to take approximately 1-8 business days. Where international shipping is offered, shipping after fulfillment may take approximately 1-20 business days or longer depending on the destination, carrier, customs, and local delivery conditions.

Any estimated delivery date shown at checkout, in an order confirmation, or in tracking information is an estimate and is not a guaranteed delivery date.

SHIPPING COSTS

Applicable shipping charges are shown at checkout before you complete your purchase. Shipping charges can vary based on the products ordered, destination, fulfillment location, package count, and shipping method.

SEPARATE OR SPLIT SHIPMENTS

Items in the same order may be produced at different facilities or may require different packaging. As a result, a single order can arrive in more than one package and on different dates. Multiple tracking numbers may be provided.

TRACKING

When tracking is available, it will be sent to the email address associated with the order after the package ships. Carrier scans can sometimes be delayed or update out of sequence. A tracking number may take time to begin displaying movement after the shipping label is created.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Review your address carefully before placing your order.

If you discover an error, contact support@GFLOutdoors.net immediately. We will attempt to correct the address before shipment whenever reasonably possible, but address changes are not guaranteed after fulfillment begins and generally cannot be made after a package has shipped.

If an incorrect or incomplete customer-provided address causes an order to be returned, delayed, lost, or undeliverable, additional shipping or replacement charges may apply.

RETURNED OR UNCLAIMED SHIPMENTS

If a shipment is returned because of an invalid or incomplete address, refusal, failure to claim the shipment, customs issue attributable to the recipient, or another customer-related delivery problem, contact us promptly. Reshipping charges may apply.

Returned merchandise may only be held by our fulfillment provider for a limited period. If the shipment cannot be reshipped within that period, the product may no longer be recoverable.

LOST PACKAGES

If an order has not arrived by the estimated delivery date, review the tracking information first. If the package appears to be lost in transit, contact us as soon as possible. Claims for packages believed to be lost should be reported no later than 30 days after the estimated delivery date.

We may need time to review carrier scans and coordinate with our fulfillment provider before approving a replacement or refund.

PACKAGES MARKED DELIVERED

If tracking shows a package as delivered but you cannot find it, check all entrances and delivery locations, ask other household or business members, check with neighbors where appropriate, and contact the carrier. Then contact GFL Outdoors if it still cannot be located.

GFL Outdoors is not responsible for theft or loss occurring after a package has been correctly delivered to the shipping address provided by the customer, except where applicable law requires otherwise.

DELAYS OUTSIDE OUR CONTROL

GFL Outdoors is not responsible for carrier delays, severe weather, natural disasters, transportation interruptions, customs delays, labor disruptions, governmental actions, incorrect carrier scans, or other events outside our reasonable control. We will nevertheless assist with available tracking information and qualifying claims.

INTERNATIONAL ORDERS, CUSTOMS, DUTIES, AND TAXES

Where international shipping is offered, packages may be subject to customs processing, import duties, taxes, brokerage charges, or other fees imposed by the destination country. Unless checkout specifically states that such amounts are prepaid, the recipient is responsible for charges imposed by local authorities or carriers.

Customs processing can delay delivery. GFL Outdoors does not control customs authorities and cannot guarantee customs clearance times.

ORDER CHANGES AND CANCELLATIONS

Because made-to-order products may enter production quickly, changes and cancellations are not guaranteed. Contact support@GFLOutdoors.net immediately if you need assistance. Once an order has shipped, we cannot recall or reroute the package.

CONTACT US

Questions about shipping or an existing order can be sent to support@GFLOutdoors.net. Include your order number whenever possible.